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Acerfi Appart & AutoWhere · Dates · Guests

Terms of sale

Last updated · 17 September 2026

1. Purpose

These terms of sale govern every booking made with ACERFI Appart & Auto for furnished apartments, vehicles (with or without a driver) and event spaces.

2. Booking

2.1 Request

A request is made through the website form, by phone on +237 695 080 808 or on WhatsApp. It is confirmed by our team once the dates, the service and the price are agreed. A booking is firm only after written confirmation and payment of the agreed deposit.

2.2 Changes

Any change of date, duration or service must be requested at least 48 hours before the service begins, in writing to [email protected] or on WhatsApp at +237 695 080 808.

3. Prices

Prices are stated in CFA francs (XAF) and apply to the service described. Any additional costs — delivery outside Yaoundé, extra mileage, options, extra cleaning — are announced before any confirmation.

4. Payment

Payments are accepted by Mobile Money (MTN Mobile Money, Orange Money), by bank transfer and in cash at our offices. A receipt is issued for every payment. A deposit may be requested on confirmation; its amount is stated in the proposal. The balance is paid before the service begins.

5. Cancellation

  • More than seven (7) days before the start: full refund of sums paid.
  • Between seven (7) and three (3) days: 50% refund.
  • Less than three (3) days, or absence on the day: sums paid are retained.

In the event of a serious and justified impediment (hospitalisation, bereavement, decision by an authority), a credit note valid for twelve (12) months may be issued.

6. Vehicle rental

The renter presents a valid driving licence and an identity document. A security deposit is taken when the vehicle is handed over and returned after the check on return. The vehicles are insured; the excess is stated in the contract. In the event of an accident, the renter informs ACERFI within 24 hours and provides the accident report.

7. Furnished apartments

Keys are handed over on presentation of an identity document. The renter respects the residence rules and returns the apartment in the state in which it was found. An inventory is drawn up together on arrival and on departure.

8. Liability

ACERFI cannot be held liable for damage resulting from improper use of the rented goods, from force majeure or from the act of a third party. Its liability is in any event limited to the amount paid for the service concerned.

9. Complaints

Any complaint must be sent in writing to [email protected] within seven (7) days of the end of the service. We acknowledge receipt and answer within fifteen (15) working days.

10. Governing law and disputes

These terms are governed by Cameroonian law. Failing an amicable settlement, the competent courts of Yaoundé have sole jurisdiction.